Terms and Conditions

Terms and Conditions

Your access to and use of our website is subject to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. If you do not fully accept these Terms and Conditions you must immediately stop using the Website.

Teaparadise or “company” or “we” refers to the owner of the website whose registered office is 127 Spring Street, Bury, Lancashire, BL9 0RN United Kingdom. Company registration number is 10252008. The term “you” or “customer” or “buyer” refers to the user or viewer of our website.

When you sign up to receive a service from teaparadise.uk website, we may ask you for some personal information such as name, e-mail address, postal address, telephone number or date of your birth. Different webpages may ask for different personal information. By entering your details in the fields requested, you enable teaparadise.uk to provide you with the services you select. All personal information submitted to our site is stored in encrypted form, and under no circumstances will it be shared with any third party. Payment is handled via WorldPay.

We reserve the right to revise and amend these terms and conditions from time to time. If we change our Terms and conditions policy, we will post the changes to this page. It is your responsibility to check this page regularly.  

Teaparadise.uk is not responsible for the contents of any off-site pages or any other sites linked to this site. Your linking to any other off-site pages or other sites is at your own risk.

Teaparadise.uk reserve the right to decline a new customer registration or suspend a customer's account at any time, to terminate customer's access to all or part of the services and to discontinue the website or services, or any part thereof, at any time, with or without notice.

Purchase and Security

Every transaction is made subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers’ statutory rights as contained in current legislations governing the relationship between the buyer and the seller.

To register and purchase goods from our website you must be over eighteen years of age, you must ensure that the details provided by you on registration or at any time are correct and complete.  You must give us your real name, address, phone number, email address and any other details that we may require to process your order.  If you use the website, you agree to accept responsibility for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You can access and update much of the information you provided us with in the ‘my account’ area of the website.

Entering your credit card information at teaparadise.uk online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality. When you provide us your personal information to process your online order, we receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

Please be aware that the colors and appearance of any products may vary slightly (graphic card, monitor, system settings) from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the color of the product on delivery. All measurements and sizes are approximate, but we make every effort to ensure that they are as accurate as possible. We at our absolute discretion may accept or reject any order of the item being no longer available or for any other reason.

The acceptance and fulfillment by Tea Paradise Ltd of any order placed on the teaparadise.uk is subject to Buyer's acceptance of all of the terms of this Agreement.

It is the responsibility of the customer to check the compatibility suitability and availability of goods for any particular purpose before ordering. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given.

Prices of product on the Website are subject to change at any time without notice. All prices are inclusive of VAT.

All payments have to be made prior to dispatch of goods. Order will be accepted once payment is received by company.

Online purchases from teaparadise.uk must be made using a credit or debit card or PayPal.

Delivery

Company will ship products using the shipping method selected by buyer on the website. All orders under weight of 2kg and value over 35£ will be delivered for free using Royal Mail 2^nd Class Standard service unless buyer decide to use different service.

To calculate weight of ready to post parcels we add NET weight of tea and weigh of packaging. For example, if you order in total 850 grams of tea calculation is as follow:

850 grams of tea + bags we put tea in + postal box.

Average bag is 15 grams, average postal box, depend on size is from  40 to170 grams. Sum of packaging weight and weight of tea is going together to the scale at the post office where price of shipping is calculated. If we make mistake calculating shipping costs, we WILL NOT charge you higher sum of shipping cost. If calculation is too high by our mistake, we will REFUND you wrongly calculated amount of shipping cost.   

Further information about shipping method, risks of loss and compensation you will find at the delivery page. On the bottom of the page are links to all information.

Returns.

Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned not in its original condition or it has been opened or used, we will send the item back to you. For hygiene reasons, we cannot accept returns of tea that has been opened. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless return is of company fault (eg wrong item sent). If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, company will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Company makes no warranty that the functionality of the Website will be uninterrupted or error free. You agree to indemnify and hold Tea Paradise Ltd and its employees harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Force Majeure Event. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

Sales on this website are governed by English law and any dispute concerning this contract will be subject to the non-exclusive jurisdiction of the English courts.